FAQ

About Maxwell Chambers

What is Maxwell Chambers?

Maxwell Chambers is the world’s first integrated dispute resolution complex, housing both best-of-class hearing facilities as well as top international ADR institutions.

Where is Maxwell Chambers located?

We are located at 32 Maxwell Road, #03-01, Singapore 069115.

What are your opening hours?

We are open 24/7 to cater to different timezones, with round-the-clock security and individually-accessed security to your meeting rooms. The business centre is also fully equipped to suit your needs.

How do I contact you?

Call us at 6595 9010 or email us at [email protected].

How do I get to Maxwell Chambers?

By Train: Take the East-West line to EW15 Tanjong Pagar MRT Station. Please head towards Exit B. We are also walking distance from Thomson-East Coast line TE18 Maxwell MRT Station. 

By Car: From Maxwell Road, turn into Wallich Street and proceed to the drop-off point located at the building entrance.

More information here.

Do you have a carpark?

No, we do not have a carpark. However, there are carparks in the vicinity at Guoco Tower (sheltered) and along Peck Seah Street behind Maxwell Chambers Suites (open air). More information here

Rooms & Facilities

What can your facilities be used for?

Our rooms are primarily used for Dispute Resolution hearings such as Arbitration and Mediation.

In addition, our rooms can also be used for meetings, seminars, and corporate functions.

Find out more about our services

What rooms & facilities do you have?

We offer a range of 39 rooms in varying sizes for both hearings and corporate events.

Find out more about our rooms and facilities.

What type of room arrangements can be set-up?

All our room layouts are customizable based on your requirements – including U-Shape, Classroom, Theatre or Cluster. Share with us your requirements for us to assist you.

What is the maximum capacity of your rooms?

The seating capacity varies depending on the size of the room and your desired room layout. Share with us your requirements

Are you able to arrange catering?

Yes, we provide catering. Please note that all F&B must be catered through Maxwell Chambers and its suppliers. Our exclusive Maxwell Chambers F&B menus are available upon request.

Are you able to provide halal / vegetarian / vegan / gluten-free food?

Yes, we are able to cater to dietary requirements. Please inform our staff when placing lunch and catering orders.

May I request a room viewing?

Yes, please contact us at 6595 9010 or email [email protected] so we may assist with your query.

Can I book a room for 1 hour / 2 hours?

A full-day booking of rooms from 9am – 6pm is required. Additional charges apply for room extensions beyond 6pm and before 9am.  Share with us your requirements.

Is your building wheelchair accessible?

Yes, all 4 floors in the building are accessible via lift lobby. We also have wheelchair-accessible toilets.

What is your dress code?

Please be advised that our dress code policy is business attire. No slippers, sandals, shorts and bermudas are allowed within the premises. Maxwell Chambers reserves the right to refuse entry to visitors who do not adhere to our dress code policy.

Are there F&B eateries at Maxwell Chambers?

Yes, there are several F&B eateries on our premises. For more info, click here.

Are you able to offer hotel discounts?

Yes, please click here for a list of our preferred hotel partners. For assistance, please contact our Customer Relations team at 6595 9010 or email [email protected].

Hybrid and In-Person Hearings

What is a hybrid hearing?

A hybrid hearing is a combination of both virtual and in-person hearings, where at least one party is physically present at Maxwell Chambers.

What do I need to access a hybrid hearing?

For parties accessing the hearing remotely, you will require a laptop with a webcam and microphone function, as well as headphones with a microphone to facilitate Virtual Hearings.  A wired headphones is advised over a wireless one, to ensure low latency or any other technical glitches.

For parties present at Maxwell Chambers, the room will be set-up based on your requirements in one of our acoustically-treated hearing rooms, based on the number of physical attendees. If you have engaged EPE and/or Transcription services, please let us know the name of the solutions provider. We will liaise with them to ensure your equipment set-up is ready before the hearing. You may wish to bring along your personal laptop should you wish to have a separate log-in to the hearing.

How do I deal with technical issues during a hybrid hearing?

Maxwell Chambers’ in-house AV team will be on-site to assist. Throughout the course of the hearing, you may drop us an email at [email protected] and approach our Reception Counter at Level 3 to request for any assistance.

If you have engaged Maxwell Chambers’ Virtual Moderator services for your hearing, our Virtual Moderator will be able to assist you.

Will the hearing be recorded?

For Hybrid Hearings, complimentary recording of the hearing can be provided with the consent and acknowledgement of the Tribunal. Please drop us an email at [email protected] should you wish for the recording of the hearing to be sent to the Parties.

Maxwell Chambers does not support recording of In-Person Hearings. Should you require this service, please drop us an email and we will direct you to our Partners that can assist you.

What are your rates for a hybrid hearing?

Please share with us your requirements and case details via the enquiry form. Our team will reach out to you with an official quotation based on your requirements.

Virtual Hearings

What is a virtual hearing?

A Virtual Hearing is a hearing that is conducted purely via audio-visual means, where cases take place without the need for participants to attend the hearing in person.

Virtual Hearings conducted at Maxwell Chambers are mainly hosted on the Zoom platform.

What do I need to access a virtual hearing?

You will require a laptop with a webcam and microphone function, as well as headphones with a microphone to facilitate Virtual Hearings.  A wired headphones is advised over a wireless one, to ensure low latency or any other technical glitches.

Click here to download our Virtual and Hybrid Hearing Checklist

How can I prepare for a virtual hearing?

We strongly encourage you to participate in an audio-visual test call, especially if you are an active speaker. Test calls can be conducted with all parties of the hearing (including Tribunal, Factual/Expert Witnesses, Transcriber, EPE Operator) prior to the start of the hearing.

To arrange for a test call, please drop us an email at [email protected].

For all preparation tips, click here to download our Virtual and Hybrid Hearing Checklist

Can I choose which video conferencing platform to use?

Yes, Maxwell Chambers is platform agnostic. Please share with us your preferred platform, or let us recommend the most suitable platform for your requirements.

How many parties can join the virtual hearing?

Maxwell Chambers’ videoconferencing platform allows up to 300 remote participants for each hearing, with unlimited breakout rooms based on your requirements.

How do I deal with technical issues during a virtual hearing?

In a Virtual Hearing, a dedicated Virtual Moderator will be present throughout the course of the hearing to assist with any technical issues. Please feel free to call out for the Virtual Moderator to request for any assistance.

Will the hearing be recorded?

Complimentary recording of the hearing can be provided with the consent and acknowledgement of the Tribunal. Please drop us an email at [email protected] should you wish for the recording of the hearing to be sent to the Parties.

What is the role of the Maxwell Virtual Hearing Moderator and is he/she needed?

As a neutral party, Maxwell Chambers is able to facilitate Virtual/Hybrid Hearings in accordance with protocols and best practices, ensuring confidentiality of all proceedings.

In a Virtual Hearing, a Virtual Moderator will be present by default to ensure seamless proceedings of your hearing from end-to-end. The Virtual Moderator will ensure the smooth conduct of the hearing – taking parties through hearing etiquette and schedule, ensuring connectivity and quality of the videoconference, allowing participants into the hearing based on the attendee list, creating virtual breakout rooms and troubleshooting any technical difficulties.

What are Maxwell Chambers rates for a virtual hearing?

Please share with us your requirements and case details via the enquiry form. Our team will reach out to you with an official quotation based on your requirements.

Services

What services do you provide?

Our friendly and attentive staff are most happy to assist you with secretariat services such as photocopying, printing, and food orders. You may get in touch with our Customer Relations representatives at [email protected].

Do you provide transcription, translation and evidence presentation services?

Maxwell Chambers does not provide these services in-house. However, we have partnered with and worked together with Partners who can. Kindly provide us details of your requirements via the enquiry form and Maxwell Chambers will facilitate an integrated solution to drive an efficient hearing.

Do you provide legal advice/support?

We do not provide legal advice or support. However, Maxwell Chambers Suites houses top international law firms, chambers, and ADR institutions. For more information on our tenants, click here.

For any other enquiries, please contact us at 6595 9010 or email [email protected].

Download: Virtual and Hybrid Hearing Checklist

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i. Video Conferencing Platform
Video Conferencing
iv.Transcription
Real Time Transcription
vi.Intepretation and Translation
Interpretation and Translation
vii.ADR Support Services
ADR Support Services
v.Evidence Presentation
Evidence Presentation
iii. Case Management Platform
Case Management Platform
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High-speed wireless internet access
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Individually Secured Rooms
ii. Dedicated Virtual Hearing Moderator
Virtual Hearing Moderator and AV/IT Support
service-icon-6
Business Centre
service-icon-5
Catering
service-icon-7
Exclusive lounge access for arbitrators