Virtual Hearing FAQs

What is a virtual hearing?

A virtual hearing is a hearing conducted by audio-visual means, where cases take place without the need for participants to attend the hearing in person.

What do I need to access a virtual hearing?

We are using a video conferencing platform called “Bluejeans“. You will require a laptop with a webcam and microphone function, and earphones with a microphone function to facilitate this video-conferencing. The device must be connected to a stable and high-speed internet connection to ensure good video quality. An invitation link will be sent to the respective party’s email, which they can click to connect to the virtual hearing via the video conferencing platform.

How can I prepare for a virtual hearing?

We strongly encourage a test call with all participants, including transcribers, to be conducted at least three days prior to the actual hearing. The timing of the testing will be communicated to the parties in advance via email.

How do I privately communicate with clients and other legal representatives during the virtual hearing?

Participants can privately communicate with each other during hearings via the in-built features such as the instant messaging function within the platform.

How do I deal with technical issues during a virtual hearing?

A moderator from Maxwell Chambers will be present throughout the course of the hearing. The moderator will be able to mute all videos and calls, as well as allow or disallow parties / witnesses to join the hearing based on the requirements and hearing schedule. Please be assured that all hearing matters will be kept strictly private and confidential.

For enquiries and bookings of a virtual hearing, please contact our dedicated Customer Relations team at [email protected] or call (+65) 6595 9010.

For other useful resources on conducting remote or virtual arbitration and mediation hearings, read more here.